Welcome

Major initiatives usually start with simple thoughts. Over time, those simple thoughts get shared and discussed and become complex ideas. Complexity then begins to challenge those that had the simple thoughts in the first place. More often than not, the simple thought gets too difficult and is discarded.

BT’s 21st Century Network (21CN) started life as a simple thought: BT would transform its business, eliminate cost and complexity and make life simpler and more flexible for all its customers. Whilst the programme has grown in complexity, the original simple thought still guides it. That, in large part, is what has driven the programme from concept to reality. In just over a month, we begin the exciting part — making it real for customers.

Paul Reynolds

Chief Executive
BT Wholesale