June 2006
As well as driving the development of new services and revenues, innovation is what differentiates the communications industry from utility businesses like gas, water and electricity. It has done so consistently for the last three decades. BT will make its 21CN infrastructure open to third party application developers and this approach to open innovation will help bring more services, delivering more benefits to more people more often.
Paul Reynolds
Chief Executive
BT Wholesale
BT's transformation of its network to deliver the next generation of communications services has taken a major step forward with over six million customer calls successfully carried over the IP based network in just 10 days.
Visit www.btwholesale.com/c21latestnews for an easy to read quick update on 21CN programme (note files are Consult21 password protected)
Business is a matter of balance - between costs and revenue, investment and return and risk and reward. Maintaining that balance with a programme of the scale of 21CN would challenge any established organisation’s management process. Key to BT’s strategy to mitigate the risks is to be fully open and transparent. This was one of the views expressed by Paul Reynolds, speaking at Globalcomm this month.
Learn more about the key issues and topics that are forming the basis for discussion between BT and industry with Consult21 this month.
The US’s largest communications conference, Globalcomm, has honoured BT Wholesale Chief Executive Paul Reynolds with the first ever Globalcomm Industry Icon Award.
Talking to customers to gain their views and requirements on specific aspects of the 21CN programme is vital to the work of Consult 21. Find out more about how these activities are managed via the consultation process and supported by the publication of a new easy to use consultation diary showing current activity.
As Project Director for Pathfinder – the site for the first migration of live customers to 21CN – Andrew Board is instrumental in integrating all the delivery elements that will be needed to start the migration and ensure a smooth customer experience. Here Andrew shares with Consult21 News his thoughts on what he says is the boldest challenge for the telecoms industry to date.
Ian Rosarius, Programme Director Customer Centricity and Jo Upward, Director of 21CN Customer Experience will be chairing a 21CN and Equivalence Systems Design Event in London. Find out more about how you can attend.
If you would like to know more about the work of Consult21 please see our website at www.btwholesale.com/consult21
Or if you would like to receive regular information and become more involved in the Consult21 Working Groups please contact helen.nurse@bt.com
For more information on BT’s 21st Century Network please see http://www.bt.com/21cn
Contact us
Please send your comments on the newsletter or any of the topics discussed to helen.nurse@bt.com
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